• Take Ownership – Accept complete responsibility for yourself and everything that happens to you. Don’t criticize, don’t make excuses or blame others for anything. Focus on resolution rather than blame. Keep your focus and your energy on solutions, improvement and the future. When you blame others, you give up your power to change.
  • Be Humble – Leave your ego at the door. We must remind ourselves that we don’t know everything, we are not perfect, but will always try and improve, learn and better ourselves, team and company. Humility helps build relationships and stronger bonds between you, coworkers and customers. Those individuals who can blend personal humility with an intense professional will, achieve greater levels of success and happiness in their personal and professional lives compared to those who have one or the other or neither.