A Lot Goes on Behind the Scenes to Make a Business Run
Automotive administrative jobs are important to make the day-to-day operations run, and run smoothly. We’re looking for people who want to work hard to help build Kendall from behind the scenes.
The Kendall Auto Group Client Care Center has a full-time opening for a Phone Receptionist. Required schedule is 40 hours per week and may include a rotating shift with some weekends. Kendall offers excellent pay with $12/hr starting wage plus benefits.
Phone Receptionists route incoming phone calls to all departments in all Kendall dealerships, ensuring that clients are directly connected to a person who can take care of each caller’s needs. Receptionists must be able to efficiently determine each caller’s needs, identify the best extensions for routing, and ensure that a live connection occurs. Kendall phone receptionists are friendly and helpful with every client call, building client satisfaction. This is an inbound call center position and does NOT involve sales or cold calling.
Successful candidates must have a positive attitude and enjoy talking with people, have superior verbal communication skills, excellent computer skills, type greater than 30 words/minute have the ability to multi-task, have the ability to quickly, politely and accurately determine appropriate routing for customer inquiries, and have the ability to work calmly and efficiently under pressure. Proficiency with multi-line telephone systems and experience with high call volume is required. Previous customer service experience in an office environment required.